Frequently Asked Questions



Why is your service so unique?
We don't just put a band-aid on computer problems. We actually wipe the hard drive clean and reload a fresh copy of your Windows operating system. Computer professionals have known for years that this is the best way to solve problems and maintain a healthy computer.
 
Why don't more companies perform this service?
In short, there's a lot to it. Most computer repair stores are afraid of locating all of the computer's necessary drivers. We have managed to figure out a method for performing all of the necessary functions without the risk. We have turned an 8-hour nightmare into a 1-hour streamlined process.
 
Do you work on Macintosh?
No.
 
What if there is a problem with my computer's hardware?
Our technicians stock the latest parts for repairs and upgrades.
 
Can you restore a laptop?
Yes. No problem.
 

Important Facts About Viruses

If you keep your email software updated, you CANNOT get a virus just by opening or reading your email. This is true even if your Cousin Vinny has a friend who swears it happened to his neighbor in a major city, and his wife was abducted in a mall parking lot. Many widespread virus hoaxes have circulated the Net for years, claiming that if you open an email with a certain Subject line, then untold horrors will beset your computer. It's just not true.

A virus cannot leap out of your inbox and infect your computer without some help from you! Here are some facts you should know:

  • Some emails have attached files, in addition to the message body
  • Email attachments can be good (photos, music) or bad (a virus)
  • It is safe to open and read the message body of ANY email, even if that email has an attached virus.

    [ NOTE: Before you write to tell me that some viruses can be activated simply by opening an email, PLEASE remember I said "IF YOU KEEP YOUR EMAIL SOFTWARE UPDATED." If you have an old, unpatched copy of Microsoft Outlook, then all bets are off. ]

    In order for a computer virus to affect you, it requires some explicit action on your part. Let me explain with an analogy: Imagine someone has mailed you a loaded gun. You can't get hurt just by looking at your mailbox. You can't get hurt just by taking the package out of the mailbox. You CAN get shot if you take the gun out of the package, aim it at your head, and pull the trigger.


    Source: InternetTourBus.com
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Keck Computer Management
4087 Lincoln Way West
Chambersburg,Pa 17202
717-375-0134
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